Hull Lighting Returns Policy
Please check your goods as soon as they arrive as any damages or missing items must be notified within 48 hours. If you decide to cancel and return the goods, you must let us know in writing by letter (we recommend proof of posting or recorded delivery), fax or email.
We have a strict time limit on returns of 14 working days after the day on which you received your goods. If you decide to cancel and return the goods within the time limit, your payment will be refunded within 30 days. The cost of returning goods back to Hull Lighting is at your own cost and will not be paid by Hull Lighting.
You must take care of goods supplied to you by Hull Lighting once they are in your possession.
We do not accept back specially ordered items or spare parts agreed with the customer as a "Special Order", which are non-returnable and non-refundable.
We do accept unused and unfitted boxed returns for exchange or refund within 14 days.
Faulty returns must be returned for inspection to Hull Lighting's correct postal address (see below). If found to have a manufacturing defect you will be offered a refund or exchange. If an exchange is required, outbound shipping charges will apply.
Returned goods must be adequately sealed in all the original packaging, including the outer. Please note that Royal Mail and most carriers may reject any package that is not adequately wrapped.
You will find all information regarding your purchase on the acknowledgement email sent to the email address you supplied when placing your online order.
If using an address label please attach it securely to the package and ensure you ask for a certificate of posting from the Post Office as proof you have sent the package. (The Post Office make no charge for these certificates)
Please send your goods clearly addressed to:
(Offer excludes David Hunt & Illuminati Lighting)
Hull Lighting is a Leading Lighting Specialist at the Heart of the UK
IMPORTANT - DUE TO THE CORONA VIRUS, OUR WALK-IN SHOP IS CLOSED
UNTIL FURTHER NOTICE. PLEASE CONTINUE TO USE OUR ONLINE SERVICE - WE SUPPLY CUSTOMERS ACROSS THE UK AND WORLDWIDE
Enjoy browsing our online store teeming with thousands of traditional and modern interior and exterior light fittings for the home, office, garden and patio. Choose the perfect lighting for your needs and buy online with secure payments, direct from our lighting shop showroom. We offer FREE DELIVERY on all UK mainland orders over £20.00.
We look forward to being of service.